I purchased a complete suite in September which was delivered when I was away, but due to window supply issues my builder couldn’t install it so it’s sat in the garage for months. 3 months later they started to install only to find a vital component missing.
I didn’t check off on delivery as I wasn’t there and with the stress of a total nightmare build didn’t even think about it.
When I phoned TPB this week- CHRISTMAS WEEK (!!) jon and Gavin have gone above and beyond to sort out this issue for me.
I can’t thank them enough, a truly fantastic small business that responds to its customers problem with kindness and compassion.
Thankyou so much for going out of your way to help when you had no obligation to do so as I was well outside the period for checking the delivery!
If only all companies were as helpful as this one life would be much easier.
5 star service!