Price Promise Guarantee

We are so confident that our prices are very competitively priced that we offer the lowest price guarantee - so in the event that you find the identical product elsewhere for a lower price, we will match it.  

Criteria for lowest price guarantee

We check prices against our competitors, so if you have a cheaper quote from someone else we will match it!

  1. The product on our competitor's site must be identical in, quality, size, materials and structure to the one we sell.
  2. The competitor's product must be in stock and available for delivery within 5 days.
  3. The product that our competitor is selling must not be on any promotion, sale or on offer.
  4. All quotes must include VAT and any delivery charges and must be sent to us in writing.
  5. We only price match against retailers who are based in the United Kingdom and sell direct to customers (no auction or marketplace retailers).
  6. Businesses that trade on a different basis to are not deemed comparable. These include outlets that operate only on the internet or through mail-order, showrooms attached to internet-only companies, collection points, auction sites, factory outlets, membership clubs, duty-free shops, market stalls or home shopping channels. Also, we don’t match competitors who are in administration or closing down.

Here’s how to claim

If you have got a cheaper quote from one of our competitors and it matches our criteria set out above? Please give us a call on 029 22 679 749 you will be asked for the following details:

  • Product Brand Name, Product name and Product code?
  • The competitor's name, product code (if different from the above) and price?
  • The website address of the competitor who is offering a lower price?

We will then provide you with a unique code to allow the price reduction during your checkout experience, its that simple.

Please note that our Price Promise cannot be used nice an order has already been placed.