We only sell high quality products, which is why each and every one carries a 1 year guarantee as standard.
All items undergo rigorous testing by the product manufacture, and are only released for sale when we’re 100% satisfied.
The manufacturer guarantee found on a product is offered and honoured by the product's manufacturer. The guarantee offered will cover against any manufacturing defects found on the product when it is used in a normal domestic or commercial (only when stated commercial use) application.
Serviceable parts are not part of a product's warranty. In addition, neglect or abuse of products will make null and void any warranty period. In bathroom products that are complemented by a finished surface e.g – chrome, gold or any others available the guarantee period will apply to the surface finish, this does not apply to any damage to surface caused by abuse. In the event of a fault developing please contact us, we will then advise what the manufacturer's procedures are.
Manufacturers will ask for the following to have been adhered to :
Product was fitted as per the manufacturer's fitting instructions, No Modifications or misuse, neglect or mistreatment
You will also require a proof of purchase, this will be attached to any order made through our website or online.
How many years will my product be guaranteed for?
Depending on the product, you are provided with a minimum of 12 months, but additional guarantees are provided subject to various warranty issues ranging from ware and tear to malfunction of an item. In the first incidence, please report any issues to our team and we will check these for you as and when they happen.
What do I do once I've ordered?
Once you've completed your order, your warranty starts once all goods have been signed for, we will send copies of the warranty agreements to you once the order has been completed.
For example, a 5 year guarantee for a product delivered on Friday 19th August 2021, will expire at midnight on Wednesday 18th August 2026.
What your product guarantee covers:
- Manufacturing or material defects, depending on the manufacture, terms and conditions vary, if you wish to have a copy prior to purchase then please contact us.
What your product guarantee doesn’t cover:
- Normal wear and tear
- Accidental or deliberate damage
- Inappropriate use of your product (e.g. using inappropriate cleaning agents, not following recommended installation instructions, etc.)
- Water Damage (Mainly on furniture, our furniture is water resistant, but not water proof unless specified)
Do your guarantees cover products used in commercial premises?
No. Our product guarantees, including extended product guarantees, only apply to products which have been used exclusively for domestic purposes. Products used in commercial or industrial premises (e.g. hotels, schools, offices etc.) are not covered.
Some Warranty Information is provided below.
Tap and Shower Lifetime Guarantee
General Bathroom Product Lifetime Guarantee
Lifetime Shower Enclosure Guarantee
Hudson Reed / Ultra Finishing
Guarantee / Aftercare and Returns Policy
Trojan Baths 25 Year Warranty
Shower Wall UK
Shower Wall Screens Guarantee
Redroom Product Guarantee
Reflexion Shower Enclosures
To register your guarantee please fill in the form below.
If you need to register more than one product please register each one in turn. Your personal information will not need to be filled in each time.
Please complete the information as accurately as possible, including a valid email address as we will use this to send you your confirmation of registration. Please note that we do not share your personal information with any third parties.
Enclosure / Wetroom Warranty
Merlyn Shower Enclosures
Merlyn is committed to developing products that meet the highest demand in design, performance and quality. We are so confident in our products and service, we offer the Merlyn Guarantee.
Enclosure / Wetroom Warranty
Aquadart / April
To register your guarantee please fill in the form below. If you need to register more than one product please register each one in turn.
Your personal information will not need to be filled in each time. Please complete the information as accurately as possible, including a valid email address as we will use this to send you your confirmation of registration.
Please note that we do not share your personal information with any third parties.
Register Your Guarantee
Cavalier Group Guarantee Matrix
Niagara Tap Extended Warranty
Puracast Reinforced Baths
We guarantee our products against faulty materials or manufacture for 25 years on all baths provided they have been installed, used and regularly maintained in accordance with our instructions.
Rea is committed to developing products that meet the highest demand in design, performance and quality. We are so confident in our products and service, we offer the Rea 2 year Guarantee as standard.